Shipping & Refund Policy – The Corporate Commuter

Shipping & Refund Policy


WHICH CURRENCY DO WE USE?

The Corporate Commuter’s prices are displayed in Australian dollars and are inclusive of GST.

We reserve the right to change our prices at any time, without any prior notice.

However, if you have placed an order, the price of the items ordered at the time of processing of your payment will apply to that order.

HOW DO I PLACE AN ORDER FROM THE WEBSITE?

It’s fairly straightforward: Have a browse, add items to your ‘cart’, then select ‘proceed to checkout’.

We will then ask for your personal details and your payment details.

We will only accept orders placed via our Website where payment is made at the same time. Once the payment has been processed, we’ll send you a confirmation email so that you are kept up to date.

Once you have placed an order on our website, you irrevocably offer to purchase the items listed in your order. We reserve the right to accept or reject your offer to purchase at our sole discretion. If we reject your offer, you will be refunded the amount paid by you when you placed the order. If we accept your offer, you will be bound to purchase the items ordered and you cannot cancel an order without our consent, which we reserve the right to withhold at our sole discretion.

HOW WILL MY ITEM BE SHIPPED? AND WHEN?

We use the services of a delivery agent to deliver your ordered items to you. All Australian and international orders are shipped via Australia Post. We ship orders with in 3 business days. Orders placed on Saturday or Sunday will be shipped on the following Monday. 

We offer both standard and express shipping. Delivery times are as follows:

Standard Delivery

       Australia Metro           1 - 4 Business Days 
       Australia Regional      1 - 7 Business Days

       New Zealand              1 - 7 Business Days

Express Delivery

       Australia Metro           Next Business Day 
       Australia Regional      Next Business Day

       New Zealand              1 - 3 Business Days

Delivery times are a guide only and The Corporate Commuter holds no responsibility for delivery outside of these time frames.

If we, or any of our agents, have tried to make delivery of goods to you and have been unable to do so, we may (at our sole discretion) refund to you the amount you paid for the goods less all reasonable costs that we have incurred as a result of the attempt(s) to make delivery to you.

If we are unable to fulfill your order for any reason (other than our inability to make delivery to you as outlined above), we will:

  • Notify you via email; and
  • Refund to you the amount paid by you when you placed the order within 14 days of our email notification.

DO YOU SHIP OVERSEAS?

Unfortunately, at this moment we only ship to Australia & New Zealand.

That means that any orders placed via our Website cannot be shipped to any address outside of of these two countries.

If you would like to have an order shipped overseas (outside Australia/New Zealand), you must contact us via cc@thecorporatecommuter.com before placing an order via our Website.

WHAT DO I DO IF AN ITEM I RECEIVE IS DAMAGED OR FAULTY?

We take our products and our client service seriously. If you have an issue with our products or service, please get in touch with us by email to cc@thecorpratecommuter.com.

If you would like to return a product that you have received because it was damaged or faulty when it reached you, you will need to first, complete the Return Authorisation Form and email it to cc@thecorporatecommuter.com within 14 days of receiving the damaged product, along with a copy of your proof of purchase.

We will then arrange for the item to be returned to us, meaning we will cover the cost of postage, provided that you wait for instructions as to how to send the item back. If you send the item back without first receiving our instructions, we reserve the right to refuse to pay/reimburse you for the postage costs.

    When you send the item back to us, please include a copy of your completed Return Authorisation Form in the parcel so we know that the returned item has come from you. Once the item is returned to us, we will inspect the item for the fault and/or damage and provide you with a refund or exchange the item.

    We reserve the right to inspect the goods that you return to determine the cause of the damage or fault. If we determine that the damage or fault was not caused by us, then we may refuse to refund or exchange the goods.

    Our return address is:

    PO Box 361
    Rundle Mall SA 5000
    Australia

    WHAT IF I WANT TO RETURN AN ITEM BECAUSE I CHANGE MY MIND?

    We are under no obligation to provide a refund or exchange of goods in the event that you change your mind.

    However, provided that you pay the costs of postage to deliver the item(s) back to us, we will provide a refund of the purchase price paid by you for the item(s) at the time that your order was placed, less any postage costs incurred by us to deliver the item(s) to you.

    Before sending the item back to us, you will need to complete the Return Authorisation Form (as the process is described above for faulty items) and ensure that you do so within 14 days of receiving the product. If you do not, we may refuse to provide a refund at our sole discretion.